Privacy Policy

Who We Are

Heat Smart Limited (Company No. 15876863), registered in England and Wales, with our registered office at Office 138, Jubilee House, 3 The Drive, Brentwood, CM13 3FR.

We are the data controller for the personal information you provide to us. For any data-related queries contact us at info@heatsmart.energy.

What Data We Collect

We collect the following personal data when you submit an enquiry or book a survey:

• Name, email address, and phone number
• Property postcode and type
• Your stated interest in our services
• Any additional information you voluntarily provide

We also collect anonymous usage data through standard web analytics (e.g. page views, browser type).

How We Use Your Data

We use your personal data to:

• Respond to your enquiry and arrange a free site survey
• Process grant applications on your behalf (with your consent)
• Send you relevant information about our products and services (you may opt out at any time)
• Comply with our legal obligations

Legal Basis for Processing

We process your data on the basis of legitimate interest (responding to your enquiry) and, where you have provided it, consent (marketing communications).

Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. We may share data with grant scheme administrators (e.g. Ofgem for BUS applications) where necessary to process your claim.

Data Retention

We retain enquiry data for up to 3 years. Customer installation records are retained for 10 years to support our workmanship guarantee.

Your Rights

Under UK GDPR you have the right to: access, correct, or erase your data; restrict or object to processing; and data portability. To exercise any of these rights, email info@heatsmart.energy.

You have the right to lodge a complaint with the Information Commissioner's Office (ICO).